Privacy Policy
Last updated: January 2026
This Privacy Policy explains how Trackshine ("we", "us", "our") collects, uses and protects your personal information when you use our website and services. By using Trackshine, you agree to the practices described below.
Information we collect
- Contact & order information: name, email address, and the public Spotify URL(s) you submit with your order.
- Payment information: payments are processed by our PCI-compliant payment partners. We do not store your full card details on our servers.
- Usage data: IP address, browser type, device information, and pages visited, collected via cookies and analytics.
- Communications: the content of any messages you send to our support team.
How we use your information
- To process and deliver your orders, including the Spotify promotion services you purchase.
- To communicate with you about your orders, account, and support requests.
- To improve our website, services, and customer experience.
- To detect, prevent and address fraud, abuse and security issues.
- To send promotional emails — only if you have opted in. You can unsubscribe at any time.
Cookies
We use cookies and similar technologies to operate the website, remember your preferences, measure traffic and improve performance. You can control cookies through your browser settings, though disabling them may affect site functionality.
Data sharing
We do not sell your personal information. We may share data with trusted third-party service providers who help us operate the business (such as payment processors, email providers and analytics tools), all of whom are bound by confidentiality obligations. We may also disclose information where required by law.
Data security
We implement industry-standard technical and organisational measures to protect your data, including encrypted checkout (HTTPS/SSL) and access controls. No method of transmission over the internet is 100% secure, but we work hard to protect your information.
Data retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Order records are typically retained for the duration required by applicable tax and business laws.
Your rights
Depending on your location (including under the GDPR and CCPA), you may have the right to access, correct, delete or restrict the use of your personal information, as well as the right to data portability. To exercise these rights, contact us using the details below.
Children's privacy
Trackshine is not intended for users under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information from children.
Spotify trademark notice
Trackshine is an independent service and is not affiliated with, endorsed by, or sponsored by Spotify AB. "Spotify" and the Spotify logo are trademarks of Spotify AB.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the revised policy.
Contact us
If you have questions about this Privacy Policy or your personal data, please contact us at support@trackshine.com or through our contact page.