Frequently asked questions

Yes. We never need access to your Spotify account — only the public URL of your track, profile or playlist. All delivery happens externally using our network of real, active accounts, so there's nothing for Spotify to flag on your end. We also drip-feed delivery at a natural pace to keep growth organic.

Never. We only need the public URL of whatever you want to promote — the same link anyone can copy from Spotify. We will never ask for your login, password or any account access.

Yes. Trackshine uses a network of genuine, active Spotify accounts — never bots or empty shells. Real engagement counts toward your royalties, your Spotify for Artists stats, and the algorithmic signals Spotify uses to recommend music.

Most orders begin within minutes of checkout, with the first results typically appearing within an hour. Larger orders are drip-fed over several days to keep the growth curve looking natural.

Because we deliver from real, active accounts, drops are rare. If you ever lose delivery during your protection period, our free refill guarantee replaces it at no cost — just contact support.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal through an encrypted, PCI-compliant checkout. Your card details are never stored on our servers.

Absolutely. If we fail to deliver your order, you get a full refund — no arguments. We also offer free refills throughout the protection period if your delivery ever drops below the promised amount.

It can. Spotify's algorithm rewards tracks with momentum — plays, saves and listeners coming in steadily. By boosting these signals you give your music a much better chance of being picked up by Discover Weekly, Release Radar and Autoplay.

Yes. For larger orders, contact support after checkout with the URLs and how you'd like them divided, and we'll split delivery across them at no extra cost.

Yes. We work with labels and managers on custom campaigns across multiple artists and releases. Get in touch with your goals and we'll put together a tailored proposal.

No. Trackshine is an independent promotion service and is not affiliated with, endorsed by, or sponsored by Spotify. All product names, logos and brands are property of their respective owners.

Our support team is available 24/7 via the contact form or email at support@trackshine.com. We typically reply within 15 minutes during peak hours.